I have seen a variety of articles online lately about hotel clerk secrets, or fast food worker secrets. Some of these articles have been insightful and helped me better understand the workers point of view. Some of them have been terrifying. Really, you're going to put Pledge in my cup and spit in my food? So I thought I would take a moment and talk about some of the things that happen in the public library and why they happen the way that they do.
So here's what you need to know about libraries:
Our job is to support the informational, recreational and educational needs of the people in our communities. That's a lot of people. So we have to create policies and services that help us reach those goals with a finite amount of staff, money, and resources. In order to help serve as many people as possible, we have to put limits on our services. In addition, just like everyone else, the last few years have seen budgets and staffing cuts. At the same time, library use has gone up. That's right, just like you are trying to stretch your home budget, libraries are trying to stretch their budgets. It's not always pretty. So while there used to be two people on the Reference Desk help the public, there is now only one (say this in your best Highlander voice). And I used to be able to get 5 books for $100.00, but now I can only get 4. Trust me, I hate it way more than you do because I believe in the power and importance of libraries in communities. So here are some common responses to the things that we hear patrons say and ask . . .
Patron: You have to have a degree for that?
Yes, I have a master's degree in library science. Every person in the library is important to making the library the spectacular place that it is. But we all do different things which require different skills and knowledge. I can use a computer, but I can't set up or fix our computer network, we have a tech department for that. Sometimes I can't answer your questions about other departments. BUT, I can put together awesome library services, in part, because I spent the time getting the background knowledge I needed to make that happen.
Patron: I wish I got paid to read.
So do I! Actually, I don't. I read. A lot actually. But I do it all
on my own time. At work I do the following: put together book orders; work with budgets; research and plan programs; put together marketing plans and materials for the library's youth services and programs; put together school visits; research adolescent development and current popular culture trends; communicate and train staff about working with teens, current teen trends, and popular titles; put together displays; keep records to communicate with my admin; network with area teachers and agencies that work with youth . . . to name just a FEW of the things that I do.
Patron: Have you read book x, y, or z?
Me: No, but I have heard good things about it.
Patron: I can't believe you haven't read it . . .